Inform, a provider of intelligent optimization solutions in the aviation sector, supports the Aicher Group’s Mobility Service for Passengers with Reduced Mobility (PRM) at Munich Airport (MUC).
With task assignments on the day of operation, the GroundStar RealTime software solution ensures a smooth process in the daily coordination of all PRM-related tasks.
The Aicher Grouo executes approximately 1,600 services daily at MUC Airport, including taking wheelchair passengers to their departure gate, picking them up from the aircraft upon arrival, and accompanying them to the baggage belt, car or hotel. The mutual contract signature seals the already launched project and brings the preparations for the implementation of the new software into the next phase.
As early as the end of March 2022, Aicher Group will coordinate its Mobility Service at MUC Airport with Inform’s GroundStar (GS) RealTime Staff & Equipment software. GS RealTime is tailored to an airport environment in order to comply with the Service Level Agreements (SLAs), even with constant changes.
“We are very much looking forward to working with Aicher Group,” said Uschi Schulte-Sasse, Senior Vice President Inform Aviation. “We have a lot in common and a great working rapport among the teams. Like Inform, Aicher focuses on its employees, a good working atmosphere, and excellent customer service which is crucial for both companies.”
“Our dispatchers unanimously chose Inform as the best partner out of all potential suppliers,” said Aicher Managing Director Peter Aicher. “The solution convinced us right away and is exactly what we need now.”
An ever-increasing demand is emerging for the Mobility Service. In order to meet the challenges in planning and controlling resources and to be prepared for the upcoming growth, the Aicher Group is taking the next step with Inform.”
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